What to Expect

As a new client of our practice, you can expect our full attention to your pets’ needs.  Our service will be provided with courtesy and respect.

When you arrive for your appointment, you will be greeted warmly, and we will usher you into an examination room as soon as we have one available.  Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.

Once in a room, you will be seen by one of our experienced veterinarians along with a veterinary technician.  After taking a history and reviewing any previous medical records, the veterinarian will examine your pet, answer your questions and plan further diagnostics or treatment as necessary. At the end of your visit, the veterinary technician will go over any take home instructions, medications and answer any routine wellness and care questions for you.  Our client care specialists will handle billing and schedule any needed follow up.

We are excited to meet you and your human and animal family members!

We have a doctor and a highly skilled technician on call until 9 PM, seven days a week. If you leave a message on our answering machine, you will receive a call within one hour during the week, and two hours on the weekends. If your pet is experiencing a medical problem that cannot wait, or if it is after 9 PM, we recommend The University of Pennsylvania at 215-898-4680

Location Hours
Monday8:00am – 6:00pm
Tuesday9:00am – 7:00pm
Wednesday9:00am – 6:00pm
Thursday8:00am – 7:00pm
Friday9:00am – 6:00pm
Saturday9:00am – 2:00pm
Sunday10:00am – 2:00pm